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Difficult interactions with a sample set provider.

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Difficult interactions with a sample set provider.

PostFri Jun 18, 2021 7:08 pm

I’m wondering what avenues are available if we are treated rudely by a sample set provider. Recently I sent an email to a well known sample set provider, who sent a reply that I thought was quite rude. I sent them a reply telling them I was upset by their response, but they haven’t replied back. Recently I have heard of two other forum members on another forum that have had a similar experience. I know it’s not the job of Hauptwerk to police their sample set creators, however a hurtful email exchange with a sample set creator does hurt the Hauptwerk brand. Thanks for any information as to how to proceed. I post this on the public forum in case other users may benefit from the information thus gleaned.
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M. Qualley

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Re: Difficult interactions with a sample set provider.

PostSat Jun 19, 2021 7:03 am

Sorry to hear you have had a bad experience.

I have reached out to you directly to see what I can do to help.

Michelle Qualley
Director of Marketing & Business Operations


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