License Migration Coupon not accepted

I just upgraded H4 to H7 and got a free coupon to migrate an organ license. It is still in date for a few more days, but when I enter its data at the payment stage it is refused, as 'not being applicable'.
Has anyone else had such a problem?
John Musgrave

[mdyde]

Hello John,

Just a quick note to say thanks very much for buying the v7 upgrade and sorry to hear about the problem.

I'm not involved with MDA's shop system myself, so can't help with that directly, but I've sent a message to Francois (who handles our main support email) and hopefully he'll be able to help you, otherwise we'll contact the relevant people to see what the problem might be. Francois is in Canada, so there might be a few hours' delay due to the timezone difference.

[micdev]

Good morning John,

Sorry for the inconvenience. Simply disregard the coupon and when you will be ready to migrate your licenses, simply generate the migration file in Hauptwerk 7 (File | Initiate migration...) and forward me the file at support [at] hauptwerk [dot] com and I will take care of migrating your licenses to your ilok account.

Make sure to include in your email you ilok userid also.

Update.
Problem fixed by Hauptwerk Suppport - very rapidly and courteously - thank you, Francois.

[mdyde]

Excellent. Thanks for the status update, and hope you enjoy v7.

Hi there, I am getting a similar issue. I purchased the upgrade to Advance v7 from Advance v4 perpetual and received my coupon code however when I go to use it I get the error message "Sorry, this coupon is not applicable to selected products." Am I able to send my licence file through to get my instrument licences transferred over?

[mdyde]

Hello Rob,

Thanks very much for buying the upgrade. Francois will need to get back to you on that one, which might take a few hours due to the time-zone difference (he's in Canada).

[micdev]

Good morning Rob,

Sorry for the inconvenience. Simply disregard the coupon and when you will be ready to migrate your licenses, simply generate the migration file in Hauptwerk 7 (File | Initiate migration...) and forward me the file at support [at] hauptwerk [dot] com and I will take care of migrating your licenses to your ilok account.

Make sure to include in your email you ilok userid also.

All fixed! Thank you for the fast response. Loving the update!