Hello -- Martin Dyde
Your enthusiastic devotion to Hautwerk over these many years has resulted in a marvelous software product. Unfortunately, your meticulousness attitude seems to be in sharp contrast with what has been happening in the marketing division of Hauptwerk.
I hope you will take a couple minutes of your valuable time, and with several key strokes, send this message to a site in Hauptwerk where people are in control and not the robots and computers.
Thank you!
I am trying to purchase an upgrade -- Hauptwerk Advanced 4 to 7 Perpetual.
The Hauptwerk computer continues to deny that I have an account.
When I request password help, the computer tells me it does not recognize my email address! (Yet the Hauptwerk computer happily sends messages about upgrades for Hauptwerk to my "unrecognized" email address. How is that possible?)
So I accessed the "Contact Us" web support site. I received a computer-generated return email saying Hauptwerk would respond in 24-48 hours.
And that was correct. The next day I got a second email. But it was just another copy of the same message but with a different typeface.
Three weeks have passed. Nothing. Absolute silence.
Hauptwerk's non-response is not from lack of information regarding my complaint. The email I sent Support contained documentation of my Hauptwerk 4 purchase, including invoice number, my name, street address, and email address. (All that information is still current.)
What makes this all the more frustrating is that this is a redux of the very same problem I faced when I tried to purchase Hauptwerk 5:
1) The computer did not recognize my email address;
2) I received only one computer-generated response despite contacting three different email addresses;
3) AND MOST OF ALL -- there was NO personal followup by Hauptwerk staff to solve the problem.
So I gave up. I never upgraded.
I would still like to upgrade.
Your enthusiastic devotion to Hautwerk over these many years has resulted in a marvelous software product. Unfortunately, your meticulousness attitude seems to be in sharp contrast with what has been happening in the marketing division of Hauptwerk.
I hope you will take a couple minutes of your valuable time, and with several key strokes, send this message to a site in Hauptwerk where people are in control and not the robots and computers.
Thank you!
I am trying to purchase an upgrade -- Hauptwerk Advanced 4 to 7 Perpetual.
The Hauptwerk computer continues to deny that I have an account.
When I request password help, the computer tells me it does not recognize my email address! (Yet the Hauptwerk computer happily sends messages about upgrades for Hauptwerk to my "unrecognized" email address. How is that possible?)
So I accessed the "Contact Us" web support site. I received a computer-generated return email saying Hauptwerk would respond in 24-48 hours.
And that was correct. The next day I got a second email. But it was just another copy of the same message but with a different typeface.
Three weeks have passed. Nothing. Absolute silence.
Hauptwerk's non-response is not from lack of information regarding my complaint. The email I sent Support contained documentation of my Hauptwerk 4 purchase, including invoice number, my name, street address, and email address. (All that information is still current.)
What makes this all the more frustrating is that this is a redux of the very same problem I faced when I tried to purchase Hauptwerk 5:
1) The computer did not recognize my email address;
2) I received only one computer-generated response despite contacting three different email addresses;
3) AND MOST OF ALL -- there was NO personal followup by Hauptwerk staff to solve the problem.
So I gave up. I never upgraded.
I would still like to upgrade.