Sun Jul 25, 2021 4:14 pm
Good afternoon,
You could ask your daughter to boot in "safe mode", often a faulty, corrupted driver will block the boot process. You can also try to boot 3 times in a row your computer and power it off while on the start screen. After 3 failed boots, Windows 8 should start in Autorecovery mode.
Know that you don't need to be able to access your old computer' files to be able to upgrade to Hauptwerk 6 on a new computer. You can do a clean install (meaning run the Hauptwerk VI installer without Hauptwerk 4 been pre-installed.
I see (in our database) that you do have many encrypted sample sets. Know that when upgrading from HW4 to HW6 you do need to download new installation packages and re-install those encrypted sample sets. If you can access your old disk (maybe by connecting it temporarily to your new computer) it will give the chance to recuperate and restore latest Hauptwerk automatic backup file so you won't need to re-autodetect the various controls for all your sample sets, restore your voicing and registrations, saving you time.
Since you are properly registered in our database, there is no problem upgrading directly to Hauptwerk 6. Make sure to keep your actual Hauptwerk 4 dongle to transfer your licenses to iLOK.
I will "PM" with additional information.
Best regards
François
Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.http://www.HauptwerkConsultant.comAND
Hauptwerk Support Manager