Thu Mar 03, 2022 1:56 pm
Hello lizny,
Just in case you sent that request somewhere different, the email address to contact for that would be support [at][ hauptwerk.com . Francois handles that, and he's very prompt and helpful. If that was the address you contacted, then perhaps his reply is in your Spam folder?
Edit: P.S. Francois will also need to know your iLok account name (not the password), so that he can deposit the relevant licences to your iLok account.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.