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Moving HW 4.2.1 to a new computer

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cswift

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Moving HW 4.2.1 to a new computer

PostThu Apr 15, 2021 2:14 pm

I have been asked by a fellow licensed HW user to help him move HW 4.2.1 to a new Intel NUC because his old computer is dying. He is happy with HW 4.2.1 and does not particularly want to upgrade beyond the HW and POW 332 he has licensed.

He purchased a new 10th gen I7 NUC running Windows 10. The problem is that the NUC initially seems to recognize the HW Key (the Red LED comes on during initial boot) but the LED goes out after about 10 seconds and after that, Windows does not recognize the HW Key and the Red LED does not light again, no matter which USB port is used. When you plug in the HW Key, you hear a faint "bleep", but there is no indication that it is active and the Device Manager does not show it. I tried uninstalling and re-installing the Driver, without success. USB 2.0 and USB 3.0 Flash drives are recognized and read.

Would appreciate any thoughts and suggestions.

Carl Swift
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Frank-Evans

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Re: Moving HW 4.2.1 to a new computer

PostThu Apr 15, 2021 3:54 pm

Have you installed the "Sentinel_LDK_RTE_Installer" for Windows? This is required before Windows will recognize the Sentinel dongle.
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engrssc

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Re: Moving HW 4.2.1 to a new computer

PostThu Apr 15, 2021 4:36 pm

mdyde wrote:'m not sure whether MDA still hosts the file publicly, but it can be downloaded from its makers here:

Windows HASP run-time environment v8.15 GUI installer: https://supportportal.gemalto.com/csm/? ... =KB0018320

macOS HASP run-time environment v8.16 GUI installer: https://supportportal.gemalto.com/csm/? ... =KB0018323


Rgds,
Ed
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micdev

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Re: Moving HW 4.2.1 to a new computer

PostThu Apr 15, 2021 8:32 pm

Carl,

Contact me at support [at] hauptwerk.com and will provide you the link to download the right driver.
Best regards
François

Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager
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cswift

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Re: Moving HW 4.2.1 to a new computer

PostThu Apr 15, 2021 9:02 pm

Thank you François,

I have sent you an email as you requested.

Carl Swift

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