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error:1223 when loading updated sample set

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jrenger01

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error:1223 when loading updated sample set

PostThu Jul 01, 2021 12:02 pm

Hello - I am encountering a 1223 error )no license found) while trying to load the updated v2.7 version of the Sonus Paradisi Freiburg sample set. I am a long-term licensee and have confirmed on the iLok control panel that my license is indeed active, but Hauptwerk does not recognize it. Does anyone know of a way to effectively 're-activate' a license within Hauptwerk?

Thanks,

Juergen Renger
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mdyde

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Re: error:1223 when loading updated sample set

PostThu Jul 01, 2021 12:28 pm

Hello Juergen,

Perhaps your computer temporarily lost the connection to the iLok dongle/Cloud. Please try:

- Reboot the computer.

- Make sure that the LED is lit within your iLok dongle, or that your iLok Cloud session is open on the computer (whichever is applicable) before launching Hauptwerk.

- Launch Hauptwerk and try loading the sample set again.

If that doesn't solve it, please use 'Help | Create a diagnostic file' and email the resulting file to Francois at support [at] hauptwerk.com , which hopefully will give some clue as to the cause of the problem. Thanks.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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jrenger01

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Re: error:1223 when loading updated sample set

PostThu Jul 01, 2021 1:05 pm

Thanks, Martin: I still got the error after the reboot, so I have sent the diagnostic file to Francois.

Juergen
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mdyde

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Re: error:1223 when loading updated sample set

PostThu Jul 01, 2021 1:27 pm

Thanks, Juergen.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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ricou26

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Re: error:1223 when loading updated sample set

PostFri Jul 02, 2021 9:16 am

Hello
i had this problem me too hauptwerk was in version 6.0.1
for Freiberg 2.7
you need the latest version of Hauptwerk 6
6.0.2. does not work with version 6.0.1
and even less with Hauptwerk5

Jiri Zurek
Dear Sonus Paradisi sample set user!
In my previous email, I erroneously metioned Freiberg, instead of Utrecht. The Freiberg sample set (v.2.7) only works in Hauptwerk 6.0.2.
It is the Utrecht sample set (v. 2.7) which works in Hauptwerk 4, 5, and 6 (or higher).
Sorry for this confusion.

Jiri Zurek
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mdyde

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Re: error:1223 when loading updated sample set

PostFri Jul 02, 2021 10:00 am

Hello ricou26,

Thanks for the information.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.

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