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cannot purchase hw5 upgrade to hw7

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Owen Jones

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cannot purchase hw5 upgrade to hw7

PostFri Mar 25, 2022 2:30 pm

I am trying purchase the upgrade from hw5 to hw7 $199, cannot proceed to PayPal, tried filling out the info page several times, no luck; just goes around in a circle.
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micdev

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Re: cannot purchase hw5 upgrade to hw7

PostFri Mar 25, 2022 3:00 pm

Hello Owen,

I just replied to your ticket submitted to support and provided full instructions to successfully order HW5 to HW7.

For good measure, don't forget before upgrading to Hauptwerk 7 to do a backup in Hauptwerk 5.

1. Start Hauptwerk 5
2. Click FILE | Backup .

Hope that helps.
Best regards
François

Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager
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Owen Jones

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  • Location: Canberra Australia.

Re: cannot purchase hw5 upgrade to hw7

PostFri Mar 25, 2022 4:31 pm

no luck yet
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micdev

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Re: cannot purchase hw5 upgrade to hw7

PostMon Mar 28, 2022 5:44 am

Hello Owen,

Please contact me by replying to the email I sent you from "support".

Have you don't what I wrote in my last reply:

1. Go to hauptwerk.com/my-account
2. Sign in
3. Now proceed with your order.

The error that you get is because you're not logged in.

For future and faster communication, please reply to my support email.

Have a nice week.
Best regards
François

Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager

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