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Hauptwerk VII shutdown amd organ selection problems

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Antoni Scott

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Hauptwerk VII shutdown amd organ selection problems

PostThu May 26, 2022 11:12 am

For some reason a glitch crept into my computer (Windows 10) and Hauptwerk VII, where I can't select another organ sample set. Everytime I put the cursor on Organ at the top it attempts to reload the previous organ and not access the drop down menu. Before this glitch occurred, of course the drop down menu would appear and allow me to select any of the organs. Any idea why this is happening and how can I correct it ?

The other issue is shutting down the computer. It won't let me shut down the computer but brings up some Windows screen I've never seen before but not the desktop as I would expect.


These issues are new and have been going on for a few days. Pressing the on/off button allows me to shut off the computer but this is not the right way to do it. Any idea how to correct this issue ?

I'm hoping both are simple fixes.

Antoni
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mnailor

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Re: Hauptwerk VII shutdown amd organ selection problems

PostThu May 26, 2022 11:20 am

Are you moving the cursor with the mouse or the touchscreen? It sounds like maybe one of them isn't tracking position correctly.

And is your shutdown attempt using the HW File menu or the Windows Start menu?
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Antoni Scott

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Re: Hauptwerk VII shutdown amd organ selection problems

PostThu May 26, 2022 11:23 am

I'm using the mouse. I know it's tracking correctly because when I turned on the computer I was able to double click the Hauptwerk icon and select an organ. The problem is when I aattempt to shut down the computer.
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micdev

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Re: Hauptwerk VII shutdown amd organ selection problems

PostThu May 26, 2022 11:29 am

Antoni you were supposed to connect your computer to the internet so I can connect and check.

Please let me know (by email, not on the forum) when connected.
Best regards
François

Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager
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larason2

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Re: Hauptwerk VII shutdown amd organ selection problems

PostThu May 26, 2022 11:58 am

This also sounds suspiciously like a virus. Less likely if your computer is never connected to the internet, but always possible if it was sometime in the past.

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