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Merge Hauptwerk accounts?

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gitlance

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Merge Hauptwerk accounts?

PostSat Jul 30, 2022 8:47 am

Greetings all--

A question for customer service. I have two accounts with Hauptwerk.com, and was wondering if it is possible to merge them. One is nearly ten years old, and contains an instrument license I would like to migrate to my current account for HW 7. Is this possible?

Thank you.
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mdyde

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Re: Merge Hauptwerk accounts?

PostSat Jul 30, 2022 8:51 am

Hello Lance,

I don't know the answer to that myself, I'm afraid, but hopefully Francois would know whether that's possible, and what's involved if so. I'll ask him to have a look and get back to you. He's away this weekend, so there may be a small delay.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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gitlance

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Re: Merge Hauptwerk accounts?

PostSat Jul 30, 2022 9:00 am

Thank you!
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micdev

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Re: Merge Hauptwerk accounts?

PostSun Jul 31, 2022 10:55 am

Hello Lance,

I've checked your accounts and see that the one with your Gmail address has all your licenses. The other account (ME address) has no licenses registered.

When you will migrate to Hauptwerk 7, the licenses located on your HASP Dongle, you will migrate then to your iLOK account. I don't think that you have a second dongle, but should you have 2, you will simply need to migrate the second one also. At that point all your licenses (for encrypted organs) will be in your iLOK account.

If you need additional help, please contact me at support [at] hauptwerk.com
Best regards
François

Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager

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