Hello Jonathan,
Thanks for the update, and sorry to hear you've been having so much difficulty getting it all set up.
JonathanL64 wrote:I again did the whole procedure you suggested and I have now got Hauptwerk to load offline, although I get an error report that there is no internet connect. iLok is open and the dongle is indicated as active.
I am now going to go through repeated startups including simulating a power failure to test if Hauptwerk continues to load. I will advise other problems if they arise!
To confirm, do you mean that it's all now working as you'd like it, except that you're getting an error message that there's no Internet connection?
If so, there isn't actually a need to have iLok License Manager open in order to use Hauptwerk normally (I just mentioned trying that as a test), so if it's iLok License Manager that's raising that error message then if you simply avoid launching iLok License Manager then it should eliminate that message.
There's no problem with having no Internet connection, provided that your Hauptwerk and sample set licences are stored in your iLok dongle, rather than iLok Cloud. I've just had a look in PACE's system for the iLok account that's registered to your forum email address, and I see that currently your Hauptwerk v7 and Hereford licences *are* stored in your iLok Cloud account, not in an iLok dongle. Hence unless you also have another iLok account, and if you want to be able to use Hauptwerk without an Internet connection, you would need to move those licences from iLok Cloud to your dongle.
To do that:
- Make sure that the computer is connected to the Internet (or for these steps temporarily use a different computer with iLok Licence Manager installed on it, and with your iLok dongle attached to it).
- Launch iLok License Manager and log in within it.
- Make sure that iLok Cloud session is open within it ("
File | Open Your Cloud Session").
- Highlight the node for the Cloud in the bottom-left pane.
- In the right-hand pane, highlight all of your Hauptwerk and sample set licences, right-click on them, and select '
Deactivate'.
- Now highlight the node for your iLok account name in the top of the left-hand pane.
- In the right-hand pane, highlight all of your Hauptwerk and sample set licences, right-click on them, and select '
Activate'.
- It will prompt you to choose where you want to activate them, giving options for your iLok dongle, and for iLok Cloud. Choose the dongle (not the Cloud).
They should then all be stored in your dongle, so thereafter you should be able to use it on any computer, without needing an Internet connection, and without needing iLok License Manager open.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.