Hello Patrick,
Thanks very much for purchasing the sample set. I've had a look in PACE's system, and it does indeed show that the licences for both the Hauptwerk v5 Advanced Edition and the MDA MasterWorks Skinner are successfully activated to your iLok dongle, so that's all fine.
Please try:
- Check that the latest version of iLok License Manager is installed: https://ilok.com/ . (It doesn't hurt to reinstall it if in doubt.)
- Reboot the computer for good measure.
- Make sure that the LED is lit within the dongle (which should indicate that the driver can see it). E.g. perhaps the computer temporarily lost communication with the dongle due to a USB interruption or something like that.
- Launch iLok License Manager, log in, and make sure that it can still see the dongle with your licences on it.
- Launch Hauptwerk and verify via the "Help | About Hauptwerk" that's it's running in Advanced Edition mode, thus indicating that it too could see the dongle when it launched.
- Try downloading and (re-)installing the latest version of the Hauptwerk Licensing Packages: https://www.hauptwerk.com/licensingpackages/
- Make sure that it's the 'MasterWorks Skinner' installation packages that you downloaded, as opposed to the 'wet Skinner'.
- Also, please check that the file sizes of the files you downloaded are exactly:
MtCarmelMasterWorksEMSkinner_01.CompPkg_Hauptwerk_rar: 2,941,547,706 bytes
MtCarmelMasterWorksEMSkinner_02.CompPkg_Hauptwerk_rar: 2,359,383,432 bytes
If not, please try downloading the relevant file(s) again. Download links for the v5+ versions of MDA's sample sets can be found here if needed: viewtopic.php?f=10&t=17988
Does that solve it?