WAIT error message

Hello to everyone,

I report a problem of sampleset load with HW7. The organ is in a church without any Internet link. At initialisation HW7 has started and try to load the FRIESACH sampleset, but a message appears "Please wait" at the loading beginning. Unfortunately this message stay some days and the organist have no other solution that to call me as he has no computer access. Another organist has switched off and on the organ and everything has started with no problem.

As I have no screenshot, and as the organ works well now, It is difficult for me to understand the problem. Has somebody meet this problem ? Any advice to trap this problem ?

Kind regards

Bernard

[mdyde]

Hello Bernard,

If you use "Help | View activity log" and look at the its last logged event(s) before you restarted the PC, it will probably show you the last thing that Hauptwerk did before the hang occurred. For example, perhaps it was trying to start or stop MIDI, and some particular MIDI driver (or audio) was hanging (e.g. perhaps because the hardware or USB connection to its MIDI or audio device had been dropped for some reason, such as a USB device having gone to sleep).

In case it's relevant, here's an excerpt from the Hauptwerk user guide that covers how to prevent Windows putting USB ports to sleep:

... on Windows 10 you would use 'Windows Control Panel | System | Power and sleep | Additional power settings', select the 'High performance' power plan, then click its 'Change plan settings | Change advanced power settings', then make sure that the settings are set as follows:
Sleep: Hibernate after = Never (for 'plugged in' if present)
USB settings: USB selective suspend setting = Disabled (for 'plugged in' if present)

Many many thanks Martin ! I was totally ignoring this "no sleep" setting. That's really interesting to explain probably the problem. To avoid any change in the PC, it runs always in the organ, but as the Office are mainly on Sunday, there is sometimes a long period before it is used. I will access next Friday to the organ and will check this log file.

As usual, really thanks Martin for your so good advices.

Kind regards

Bernard

[mdyde]

Thanks very much, Bernard. You're very welcome. Hope it helps.