Hello unclegally,
Please try:
- Exit Hauptwerk if it's running.
- Make sure that the (current version of the) driver for your v4 (HASP) dongle is installed:
----- Windows HASP run-time environment GUI installer: https://supportportal.gemalto.com/csm/? ... =KB0018320
----- macOS HASP run-time environment GUI installer: https://supportportal.gemalto.com/csm/? ... =KB0018323
- Reboot for good measure. (Don't launch Hauptwerk yet.)
- Make sure that the v4 dongle is attached to the computer.
- If you use an iLok dongle (as opposed to iLok Cloud), make sure that too is attached to the computer.
- Make sure that the lights within both dongles are lit (which indicates that their drivers can 'see' them).
- Now launch Hauptwerk and the "File | Initiate migration of Hauptwerk pre-v5 sample set licenses to this version ..." menu option should be present (provided that you hadn't already migrated the licences, which wipes them from the dongle).
- Use that menu function and follow the on-screen instructions to save the file somewhere safe, then send it to us ( https://www.hauptwerk.com/licensemigrationform/ ).
Does that solve it?