Erzahler wrote:If you received a dongle update today in 2 hours why say you are saddened by the decline in support standards. Several members have posted that all is well and MDA are working full time on version 5.
Time to end this thread.
Sorry, I have only just seen this reply to my post.
I was not thinking of issuing licenses as 'support' - that's just an operational matter that one would assume to run smoothly - I was glad to see that it was back up to speed and wanted to leave a positive 'review' of that excellent service.
The 'support' I was referring to was the amazing days when Martin would reply at length with explanations for people who had problems using the software; this set Hauptwerk apart from any other product any of us use.
It may well be that that wonderful level of service is no longer sustainable, but I find it perfectly reasonable for me (and many others) to be 'sad' that service levels have 'declined' from that very high level.