larason2 wrote:I'm not a huge fan of the Facebook group, in part because the admins openly promote Hauptwerk's competition stating they think that Hauptwerk needs some competition, .
competition makes companies sharp, waking them up from their "comfortable" sleep, because their users have no other place to go.
And personally i think... that serious competition is around the corner with the beta of a dutch company, that is perhaps less in what we'r used to by HW, but a zillion times easier to use.
larason2 wrote: and in part because of some of the issues mentioned above.
First step to loose customer trust is lack of info and progress in repairing bugs, even on a "simple" forum. Together with how many people felt with the last, more or less forced version updates : trust comes with little steps, but leaves as a forumule 1 car.