St Mary Redcliffe Cache Incomplete

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marcus.reeves
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Joined: Tue Jul 20, 2010 6:00 am

St Mary Redcliffe Cache Incomplete

Post by marcus.reeves »

I’ve been enjoying St Mary Redcliffe since I was fortunate to be able beta test it back in November. However, I have been plagued with the occasional error telling me the cache is incomplete. The error code is 4908. I’m at a loss as to why this could be. It seems unlikely that it’s an issue with the sampleset itself although no other set I use poses the same problem.

Thinking it was a hardware error (I store all my cache files on an external SSD), I have moved everything across so a different external SSD but the same problem persists.

I’m running HW9 on an i5 Mac mini with 64GB of RAM and about 19GB reported free when SMR is loaded.

Any ideas? All help gratefully received!
Best wishes,
Marcus
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mdyde
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Re: St Mary Redcliffe Cache Incomplete

Post by mdyde »

Hello Marcus,

Does the sample set have more than one organ definition? I.e. if you use "Organs | Load ..." is there more than one entry for it (e.g. for different editions or variants)? (If two organ definitions share the same OrganID but use any different samples/ranks/pipes/images, and you switched from using one to the other, then you could potentially get that error message.)

Also, please try:

- I understand that the sample set has two extremely large/long 'ambience' samples, which might give an error in Hauptwerk v8/v9.0.0 ( https://forum.hauptwerk.com/viewtopic.php?t=21462 ), so please try disabling those via "Organs | Load, adjusting rank options ..." for now, as a test.

- Test the PC's RAM for errors.

- If you have a virus scanner then please try keeping it disabled whilst using Hauptwerk. (Sometimes virus scanners misidentify sequences of numbers in cache or sample files as being viruses, and attempt to clean the files, resulting in them becoming corrupted.)

- Check that iLok License Manager is update (e.g. use "Help | Check for Application Updates" within it, or download it from here: https://www.ilok.com/#!license-manager ).

- If you have an iLok dongle, within iLok License Manager, make sure that the licences for Hauptwerk and the sample set are on the dongle, as opposed to in iLok Cloud.

- Just a test, to try to determine whether it's related to a lack of free RAM (or perhaps to a misbehaving RAM board), try loading the sample set via "Organs | Load, adjusting rank options ..." and temporarily set all of the ranks to load in mono (except keep the 'ambience' samples disabled), thus roughly halving the memory it uses.

Does that eliminate the error?
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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marcus.reeves
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Posts: 252
Joined: Tue Jul 20, 2010 6:00 am

Re: St Mary Redcliffe Cache Incomplete

Post by marcus.reeves »

mdyde wrote: Wed Jan 22, 2025 12:28 pm Hello Marcus,

Does the sample set have more than one organ definition? I.e. if you use "Organs | Load ..." is there more than one entry for it (e.g. for different editions or variants)? (If two organ definitions share the same OrganID but use any different samples/ranks/pipes/images, and you switched from using one to the other, then you could potentially get that error message.)

Also, please try:

- I understand that the sample set has two extremely large/long 'ambience' samples, which might give an error in Hauptwerk v8/v9.0.0 ( https://forum.hauptwerk.com/viewtopic.php?t=21462 ), so please try disabling those via "Organs | Load, adjusting rank options ..." for now, as a test.

- Test the PC's RAM for errors.

- If you have a virus scanner then please try keeping it disabled whilst using Hauptwerk. (Sometimes virus scanners misidentify sequences of numbers in cache or sample files as being viruses, and attempt to clean the files, resulting in them becoming corrupted.)

- Check that iLok License Manager is update (e.g. use "Help | Check for Application Updates" within it, or download it from here: https://www.ilok.com/#!license-manager ).

- If you have an iLok dongle, within iLok License Manager, make sure that the licences for Hauptwerk and the sample set are on the dongle, as opposed to in iLok Cloud.

- Just a test, to try to determine whether it's related to a lack of free RAM (or perhaps to a misbehaving RAM board), try loading the sample set via "Organs | Load, adjusting rank options ..." and temporarily set all of the ranks to load in mono (except keep the 'ambience' samples disabled), thus roughly halving the memory it uses.

Does that eliminate the error?
Martin, thank you as ever for the swift reply.

It will take a few days to be able to try your suggestions, for which many thanks, as the error is intermittent. I only use one definition (it’s saved as a favourite) and I’m fairly confident that it’s not a misbehaving RAM board as I play many big sample sets (Görlitz, Landau, Nancy, Haarlem) with no problems. I also don’t use a virus scanner nor a physical iLok dongle. I updated iLok manager last week but will double check that. So that leaves the ambient samples. They are definitely loaded in 16-bit but I’ll disable them and see where we get too. They’ll be missed in the interim…!

Many thanks again.
Best wishes,
Marcus
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mdyde
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Re: St Mary Redcliffe Cache Incomplete

Post by mdyde »

Thanks, Marcus.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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