All settings in Hauptwerk Gone!

[jcrowley]

Hello all,

I have a perplexing scenario. I turned on my organ computer today and when I launched Hauptwerk it was if I never configured anything. All settings were gone and I have a big Bach piece that I am recording for Wisconsin Public Radio/Internet and I was going to do the test shots for video today.

Instead I had to from scratch configure everything in Hauptwerk. It took me almost 9 hours and I still am not finished setting this up. I am concentrating on only the organ that I am going to use on the video - that is the Theater und Philharmonie in Essen. Somethings must have changed in Hauptwerk _version VI. Because when I set-up or detect the Expression and Crescendo pedals and try to link them to my LED Bar Graphs and numeric LED display. After two hours of fiddling around with the settings in Hauptwerk I finally got my LED Bar Graphs to display the position of the Swell shoes. BUT - it is setup in Hauptwerk incorrectly to work correctly. I could not finish setting-up the Crescendo Shoe because Hauptwerk has no "Send Matching Data etc. on the MIDI Receive tab and it will not allow me to do anything on the MIDI Send tab. Hauptwerk is recognizing the input as something else when I auto detect the shoe. It should be setup exactly like the Positiv and Swell Expression Shoes because it is connected via the same device as the Crescendo and the output is sent via MIDI Port to another device to create the display and there is no choice to configure anything in Hauptwerk. The only change is I should have on the Send for the Crescendo the correct MIDI Channel, I have to change the type of output to (7 Main Expression) so that it will bypass the third Expression LED and get sent to the same device's LED Numeric Display.

This has worked for 5 years and now it does not work. I tried every setting, but I am seriously wasting good practice time for this presentationl

I am also not able to setup the super and sub couplers (which I do use the super couplers in this piece) on my Novation Launch Pad Mini. I use to be able to see which button I pressed with an on/off Green backlight. That is no longer an option, because in Hauptwerk there is no ability to put anything in the "Send" tab and Hauptwerk recognizes the wrong device for the action.

I shut down my computer correctly last night, even the Audio Outputs are missing for my Focusrite 18i20 so I had to set this device up as well.

Yesterday also I had to change the audio output to use 48,000 kHz instead of the usual 96,000 because I experienced drop outs or glitches during my playing - BUT I have had the same configuration for years using the 96,000kHz output from Hauptwerk. No issues at all even with this Prelude and Fugue in BWV 547.

The registrations were still there but I had to reconfigure even the LCD status screens which took another hour because the settings from before did not work and I had to experiment with each parameter.

I have changed nothing in my computer and did not un-plug/plug-in anything/

I did read the booklet on Audio glitches but nothing applied to me.

My Windows page file is NONE. I am using Hauptwerk VI (I know that you do not support that version anymore)
Windows 11 Pro.

The only unusual thing is that Windows 11 tried to do an update two days ago and the system had to abort it and return the computer supposedly back to the previous version but there is no report that I can pull that will tell me what happened, because Microsoft does not want you to be in control of my own computer.

That is the only thing that has changed.

Jeffery

[mnailor]

I'm confused. Did your File | Restore, from the last good automatic backup Hauptwerk had made, fail before you started all that configuring from scratch? What was the error message?

You should have a bunch of backup files to choose from. If the Hauptwerk\AutomaticBackup directory was wiped out by that Windows revert attempt, then you might be stuck unless you were copying backups to another location.

Please see page 30 in your HW6 Installation and User Guide.

[jcrowley]

I attempted to Restore from a backup - which the system does for an hour and 15 minutes every week, but the only one file had a date of 2022 (Last written to...) so I did not back it up. The file was also in my Documents for some reason, and I cannot find the location that Hauptwerk has been backing up the files to?

I am doing a deep search, it will take a long time because this Computer has 48 TB's of hard drive. The file that I did find was called HW Backup.

Jeffery

[mnailor]

Look for Hauptwerk\AutomaticBackups. On mine, it's in my user home (%HOME%\Hauptwerk) directory. In early HW versions it was under C:\Hauptwerk, but I don't know which of the two places HW6 used. Probably home.

If File | Restore shows no recent files, either the Windows screwup deleted them, or the directory pointers in HW were deleted, I think. You might try running the Hauptwerk installer .exe again, without uninstalling anything first, in case it can repair your installation. Then let it try a File | Restore again.

[jcrowley]

Aha ~ I found the directory - It was under my profile>Hauptwerk>Automatic Backups.

Attempting to restore now - hope it works, because I was missing some choices in the drop-down menus too!

[jcrowley]

Initial success with the Restore function. Everything went well until I had noticed that the audio glitch happened again. It is similar to a polyphony issue but at the time of the drop-outs I usually am playing one note or at the most a chord with a basic Plenum on the Hauptwerk so 8, 4, 2, Mixture, Zimbel and the Positiv coupled to the Hauptwerk with 8,4,2, Mixture and the pedal with 16,8,4 Mixture and Posaune 16' -
so 14 voices times maybe 4 or 5 with the tails That equals about 7000 voices.

I initially had Hauptwerk set to give 96,000Khz for the audio quality, the polyphony was set at 8,950 by the software itself. I have had zero audio glitches for several years using even more of the instrument and had no glitches whatsoever.

I changed the Audio to use 48,000kHz instead - and *Poof" virtually all of the settings returned to blank. Everything. All of my MIDI setup, all of the registration settings (I was using the stepper). The actual registration settings were not deleted.

So I restored again to the same point (which was 01/29/25). I guess that I will have to not perform this year, because I need for this to be a flawless presentation and I even have written permission to use the sample-set. But Hauptwerk is not allowing me to downgrade the audio without deleting all of my settings.

At this point I should be recording the audio and video because it takes about 60 hours to produce this submission. I could get by with having lesser quality on the audio, since I had to convert the Hauptwerk output from 96,000 to 48,000 for broadcast. Using three cameras and external sound so that I can synch the entire thing up quickly. All of the other artwork, titles, credits and descriptions have already been created.

[mnailor]

I have no idea how changing the sample rate could reset all your Hauptwerk settings. Sorry. Maybe somebody else has something.

[mdyde]

Hello Jeffery,

We no longer officially support Hauptwerk v6 (v9 is the current and supported version), but I would suggest:

- Within Hauptwerk, use "Help | About Hauptwerk" to check that you're using v6.0.2 (which was the final v6 version).

- Exit Hauptwerk.

- Make sure that you have the latest driver and firmware versions installed for your audio and MIDI interface(s). Check on their manufacturers' websites for the latest versions. For some interfaces you need to install firmware updates separately from their driver updates.

- Test the PC's RAM for errors.

- Also test its drive(s) for errors.

- Shut the computer down.

- Turn the mains electricity off to everything, including the computer, your audio/MIDI interfaces, console, etc.

- Wait at least 30 seconds.

- Turn it all back on again and log into Windows.

- Wait at least a minute, to ensure that everything has had ample time to finish booting.

- Make sure that no other software is running that is configured to use any of the audio or MIDI devices that you use for Hauptwerk (to avoid contention for the devices between the applications, which is even more likely if two applications try to use an audio interface at different sample rates at the same time).

- Likewise, make sure that Windows isn't set to use your audio interface as its audio output device, or as its audio input device. (In Windows 10, you can do that by right-clicking on the speaker icon at the bottom-right of the Windows Task Bar, and selecting "Open Sound Settings".)

- Launch Hauptwerk. Don't load an organ yet.

- Make sure that only one instance of Hauptwerk is running, because if more than one instance is running at once they can overwrite and corrupt each others' settings. (Hauptwerk tries to prevent more than one instance being launched, but it can't always prevent it if two launch at almost exactly the same moment.)

- Restore the backup again and exit Hauptwerk when prompted (which will be when the backup has finished restoring).

- Launch Hauptwerk. Don't load an organ yet.

- Check again that only one instance of Hauptwerk is running.

- Check that your general settings are present as expected.

- On the "General settings | Audio device ..." screen, change the sample rate to 48 kHz, and set the buffer size to 1024 or 512 frames (which should be reliable values).

- Still on that screen, click on the "Show device control panel" and if the device's control panel has settings for sample rate and/or buffer size then make sure they're set to the same values that you selected in Hauptwerk (i.e. 48 kHz, and 1024 or 512 frames).

- Ok/close the device control panel, and then Hauptwerk's Audio Device screen.

- Check that your general settings are still present as expected.

- Load the St. Anne's organ. Check that your settings for it are still present, and that it produces sound.

- Do likewise for your other sample sets.

[jcrowley]

Thank you Martin!

I have already checked all of these areas (I used to be in IT for 4 decades), but as you know stranger things have happened even when the settings seem correct.

I will go down the suggested list and see if there is anything else that I missed.

Jeffery

[mdyde]

Thanks, Jeffery. Hope it helps.

[jcrowley]

Hello Martin,

I checked everything in the list and only had one red flag, and I had turned Windows sound off years ago, but it was ticked to use Windows sound.

Unfortunately - the Windows update caused issues. I contacted Microsoft and they logged into my computer because I could not get USB or Audio to work even with new drivers.

They wiped my computer completely and now I am left with having to re-install everything so no Hauptwerk as I had an older version that is not supported and cannot afford an upgrade.

Thank you and everyone else for the help over the years.

Jeffery

[mdyde]

Hello Jeffery,

Sorry to hear about the computer woes.

As long as you saved a backup copy of the v6.0.2 download, then you could simply reinstall that, once you have your computer set up again. If you didn't keep a copy, then send an email to Francois at support [at] hauptwerk.com mentioning that you need a copy of the v6.0.2 installer.

[jcrowley]

Thank you Martin!

Jeffery

[jcrowley]

I am back again with a similar issue with an upgraded HW 9.

I installed it several days ago and everything went swimmingly with the huge exception.

I went through the setup routine for "all organs". When I launched my first organ (TUP) I had to set-up several items pertaining to this instrument.

I could hear the blower motor with my audio, but no notes from the keyboards. I checked and the keyboards were active. I also can hear the action noise.

I exited the normal way = Unload the Organ and then Exit the program.

When I launched Hauptwerk again. Same thing only it saved nothing and I had to from scratch "discover" everything again both from an all organs perspective and this organ specifically. But only sound I hear is the Blower and action.


I gave up. Closed Hauptwerk and shut my computer down.

Next day. I try again, this time it recognizes the organ and the settings WITH Sound of the instrument not just the blower and action.

I shut the program and computer down for the night.

Next day (today) I fired up the computer waited a while and then opened Hauptwerk. Loaded TUP organ. I can hear the blower just fine. No saved combination set (when I specifically told Hauptwerk to always load the last used). Zero piston settings saved but when I attempt to auto-detect them the correct parameters are already populated in the pop-up menu, but I detect them again and the pistons and the setter system worked, but NO SOUND except the blower.

I checked my Audio (Focusrite Scarlett 18i20) settings and the vue meters were working for all of my defined headphone and speaker output. I tried every setting and most of them when chosen did not respond (as they should) I put the settings in the Audio window back to the original configuration and still only the blower and action - no other sound.

I checked the Hauptwerk Audio settings and they are correct. I checked the Focusrite settings from the Hauptwerk audio and they are identical 96,000 Hz and 516 buffer size setting, which worked without a problem the day before.

Incidentally before I started having an issue with HW 6 the ASIO drivers went missing in action with a Windows 11 "update" that failed and I also lost most of my USB ports. The audio has massive latency issues and frequent drop-outs of the sound with a lesser choice of 48,000 HZ and 1016 buffer size. I did get the HW version 6 running without a hitch - I found the executable in a safe directory, but I thought that I had better upgrade Hauptwerk to at least stay current until next upgrade.

I also checked Windows Audio(Sound) settings and I can hear the test dings correctly with a 96,000 HZ setting and the little sound icon in the tray has the same Audio choice as default as Hauptwerk Audio settings window.

Microsoft in it's brilliance has installed three updates in three days. I am desperate because I have to record this Bach Prelude and Fugue for the Bach-Around-the -Clock Festival by February 28 and I need several more days of practice. I have already lost two weeks, and I thought that my troubles were over yesterday, but apparently not.

I also forgot that when I setup HW 9 I chose for now the simplest Audio setting box, After this Festival I will change that.

[jcrowley]

After the latest Windows 11 update ~ rebooted my computer and loaded Hauptwerk (Yes, I am only using one instance of Hauptwerk).

I then launched TUP - I got blower and action noise AND now I have full Audio for the pipes as well. Hooray.

Boo, lost all of my "universal settings" for the stepper specifically but also the General Cancel and Set. I lost the Couplers which also on my console is with Classic MIDI works lit Rocking Tabs (BTW - in HW 6 the tabs actually lit up, but no so much for HW 9) So I have to discover everything except the keyboards their settings were saved.

I also saved nothing from HW6 and the HW 9 installation did not pick anything up from version 6 because I hid everything in a folder.

So we can rule out some form of corruption I guess.

Now I have to "discover" everything else.

I read the manual because I cannot get my Bargraph LED's to work (the expression pedals work but no visual indicators - and the crescendo shoe works, but there is no Output screen to configure my 3 digit LED display. All choices are greyed out and I can only get 1 of the LCD screens to show the correct things (Organ, Loading and Temperament) The other two screens I cannot figure out how to set them up. I copied on paper the settings from HW6 and they worked fine. I also have read the manual, but is there a section to SAVE settings on exit that I am missing. Also the LCD Screen thing, curiously in the setup for these items I can only choose one device and I have three devices setup using the Midisport 8x8. the first LCD screen is setup to use the device iteself not the port out. I tried with the other two LCD screens to use the device itself instead of the assigned device Port Out. That did not work, but also identifying each device (as 1, 2 or 3) only worked on the first LCD Screen.